Terms & Conditions

Terms and Conditions

All merchandise returned and found to be used may be destroyed and no refund or exchange is issued. All merchandise without its original packing or tags can be charged with a 20% restocking fee or will receive store credit only at our discretion.

* 2 year limited tree warranty on certain English and Western saddles only covers regular use of the product. It does not cover damage resulting from commercial use, misuse, abuse, accident, modification or alteration to hardware or software, tampering, or improper maintenance. This manufacturer warranty covers the tree only.

Return Policy on Horse Blankets / Sheets

No returns / exchanges on any Horse Clothing.

Due to reasons of hygiene, and also due to the fact that some horses are known to be extremely rough on their blankets, while other horses will get years of use out of their blanket. - horse blankets & sheets are not guaranteed against ripping & tearing.
Most tears & rips may be repaired easily at your local repair shop. To help prevent injury to the horse, blanket straps and hardware will break at a certain stress point and are not guaranteed against breakage.
Horse clothing is therefore are not returnable
In the event the wrong size has been ordered; horse clothing that has made contact with a horse is a health and sanitation risk to other customers as well as our employees. All items must be completely new an unused. Any horse clothing that has been tried on, even if for a brief moment cannot be returned. All clothing is inspected and if any evidence of wear is found the blanket may be destroyed with no refund. This includes but may not be limited to blankets, sheets, fly mask, grooming items, and coolers.

Tack Wholesale is not responsible for any horse clothing that is torn and destroyed once it has been out of the bag & on the horse. Any returned used horse clothing will be destroyed.

Saddles and Harness Sets: All saddles will have a $50.00 restocking fee. All harness sets returned for a refund will have a 20% restocking fee or $20 charge applied to the refund. Other items purchased through our website returned without packing materials and tags will be charged a 20% restocking fee. You can return items for a store credit and the restocking fee will be waived.

Grooming Items

Horse grooming items cannot be returned once the packaging has been opened. Any grooming items that have been used are a health and sanitation risk for our customers and our employees and therefore non-returnable.

Hay bags and Hay Nets:

Hay bags, hay nets, and feed bags have no warranty unless specifically stated. Any damaged or destroyed hay bags, feed bags, or hay nets will not be replaced or refunded. Some horses can use the same hay bag for years while others are too rough on them. Some horses may also need trained on how to eat from hay bags. Any hay bag that has had contact with hay, grain, or a horse cannot be returned. Any hay bag, hay net, or feed bag that is found to be used will be destroyed and no refund, store credit, or exchange will be issued.

Free Shipping

All items purchased with free shipping will be shipped the most economical method. Delivery date with free shipping order is not guaranteed. Any item purchased with free shipping that is returned will be subject to a 20% re-stocking fee & in case of an exchange the buyer is responsible for exchange shipping charges. Free shipping will not be provided for any exchanges. Shipping charges are not refundable once the items have been shipped and for all refused packages.

Warranties

Unless specifically stated items do not have warranties. Hay bags, feed bags, and horse clothing have no warranty unless specifically stated. No refund, exchange, or store credit is guaranteed for these items unless stated on that item regardless of situation. All items with warranties must be registered with the appropriate company to qualify.

By accepting our terms and conditions, you agree that all legal disputes are to be filed in the Massillon Court, Ohio only.